Our Commitment
We are committed to providing a high standard of care. If you are unhappy with any aspect of your care or treatment, we want to hear from you so we can address your concerns and improve our services.
How to Make a Complaint
You can make a complaint:
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In writing: Send a letter or email to the Practice Manager, Ms Beth Caldwell – ” gp-p92024@nhs.net “
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By phone: Call the practice on 01942 368450 and ask to speak to the Practice Manager.
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In person: Ask to speak to the Practice Manager at reception.
Please provide as much detail as possible, including dates, times, and the names of any staff involved.
What Will Happen Next
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Your complaint will be acknowledged within 3 working days.
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We will investigate your concerns and aim to provide a full response within 20 working days.
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If your complaint is complex, we will keep you updated on the progress and let you know if it will take longer.
Independent Advice
If you are not satisfied with our response, you can contact:
Parliamentary and Health Service Ombudsman
Phone: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk
Postal Address:
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Textphone (for deaf or hard of hearing): 0300 061 4298
Confidentiality
All complaints are treated confidentially. Information will only be shared with staff involved in the complaint or investigation.